ccare@thompson-morgan. com
Thompson & Morgan is a well-known gardening brand that offers a wide range of flowers, plants, seeds, fruit and vegetables, house plants, and outdoor living products to customers. The brand is committed to providing top-quality gardening products and excellent customer service to ensure 100% customer satisfaction.
One of the key elements of Thompson & Morgan's customer service is their dedicated customer care team. Customers can contact the team via email at ccare@thompson-morgan.com or through the Customer Care Telephone on 0333 400 0033. The team is available from 9am to 6pm, seven days a week, to assist with any queries or issues that customers may have.
Before contacting the customer care team, customers can also visit the Frequently Asked Questions (FAQs) page on the website, which provides answers to common queries related to orders, products, and delivery. The website also features detailed horticultural guides and tips, which provide customers with growing advice, gardening hints, and tips, as well as help with pests and diseases.
For customers who prefer to speak to someone directly, Thompson & Morgan has a sales order hotline on 0844 573 1818, which is available during the same opening hours as the customer care line. Calls cost 7p per minute, plus the phone company's access charge.
In addition to their commitment to excellent customer service, Thompson & Morgan also offers a range of other benefits to their customers. The brand has a 100% customer satisfaction guarantee, which means that if customers are not satisfied with their purchase, they can return it for a full refund or replacement.
Thompson & Morgan also offers a "Refer A Friend" program, which allows customers to refer their friends to the brand and receive a 20% discount on their next purchase. This program not only rewards existing customers but also introduces new customers to the brand.
For customers who want to stay updated on the latest offers and promotions, Thompson & Morgan offers an exclusive email newsletter. Customers can sign up to receive the newsletter and be the first to know about new products, special offers, and promotions.
Overall, Thompson & Morgan is a reliable and customer-centric brand that offers top-quality gardening products and excellent customer service. With a dedicated customer care team, comprehensive horticultural guides and tips, and a range of other benefits, the brand is committed to ensuring that their customers are satisfied with their purchases and have a positive experience shopping with them.